Refund & Return Policy

Return Window

You can request a return or exchange within 24 Hours of delivery. After this window closes, we're unable to accept the item back, so it's worth trying things on as soon as your order arrives.

Eligibility

To keep things fair for everyone, items must meet a few conditions before we can accept them back.

Exchanges

Wrong size or color? We offer free one-time size or color exchanges, subject to stock availability. If your preferred replacement is out of stock, we'll offer store credit or a refund instead.

Refunds

Once your returned item is received and inspected, we'll notify you of the approval status. Approved refunds are issued as:

• Store credit — issued instantly, valid for future purchases
• Bank / mobile wallet transfer (bKash, Nagad) — processed within 5–7 business days

Original shipping charges are non-refundable, except in cases of our error (wrong or damaged item).

Return Shipping

For size or color exchanges, return shipping is free — our courier partner will pick up the item from your address. For refund requests unrelated to a defect or our error, a standard courier fee may apply, deducted from your refund.

Damaged or Wrong Item Received

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging. We'll arrange a free replacement or full refund — no questions asked.

How to Start a Return

Sale & Promotional Items

Items purchased during sales or with promo codes are eligible for exchange only, not for cash refund, unless marked otherwise on the product page. Items labeled "Final Sale" cannot be returned or exchanged.